Questions & answers

Auto shipping questions, answered

Straight answers to what Houston drivers ask most — no sales pitch, no fine-print surprises. Don’t see your question? Just ask us.

How much does it cost to ship a car?
Price depends on the distance, the route, your vehicle’s size, the time of year, and whether you choose open or enclosed transport. The best way to know is a free quote — tell us the pickup, delivery, and vehicle, and we’ll come back with one honest price. We’d rather quote you straight than lowball and raise it later.
How long will my shipment take?
It varies by distance and route. A short in-state move like Houston to Dallas can be a day or two; a cross-country haul like Houston to Los Angeles is typically several days once it’s picked up. We’ll give you a realistic window when we quote, and keep you posted as pickup and delivery firm up.
What’s the difference between open and enclosed transport?
Open transport is the most common and affordable — your vehicle ships on an open carrier, the same kind you see moving new cars. Enclosed transport ships your vehicle inside a covered trailer, protected from weather and road debris, and usually costs more. Open is fine for most everyday vehicles; enclosed is popular for classic, luxury, and high-value cars.
Is my vehicle insured during transport?
Auto transport carriers are required to carry federally mandated liability and cargo insurance, and your vehicle is covered under the carrier’s insurance while it’s on their truck. Your own policy typically stays secondary. We’re glad to walk you through the coverage on your specific shipment before you book.
Do you offer door-to-door service?
Yes. The driver picks up and delivers as close to your doors as the truck can safely and legally reach. If your street is too narrow or has low trees or tight turns, the driver may ask to meet at a nearby spot with room to load — like a large parking lot. It’s about what a big rig can physically manage.
Do I need to pay a deposit up front?
No upfront deposit. We’ll confirm your price and pickup window when you book, and go over exactly how and when payment works for your shipment — no surprises.
How should I prepare my car for pickup?
Keep it simple: wash it so any existing marks are easy to note, remove personal items and toll tags, leave about a quarter tank of gas, and make sure we have a set of keys. Have someone over 18 available to release the vehicle at pickup and accept it at delivery, and to sign the condition report (the bill of lading) both times.
Can you ship to or from anywhere, not just listed routes?
Yes. We ship to and from Houston across all 48 states. The routes on our site are just our most-requested lanes — if you don’t see yours, ask. We run our own trucks across Texas and use a vetted national network for everything beyond, so we can quote routes that aren’t listed.
What happens if there’s damage?
The driver documents your vehicle’s condition at pickup on the bill of lading, and you inspect it again at delivery against that same report. If something’s not right, note it on the delivery paperwork before signing — that documentation is what supports a claim against the carrier’s insurance. We’ll help you through the process if it ever comes to that.

Still have a question?

We’d rather give you an honest answer than a sales pitch. Reach out, or get a free quote and we’ll take it from there.

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